Key Findings

Setting the initial tone is extremely important
- ex. Clubhouse - First name basis
  - Onboarding - “People use their real first and last names on Clubhouse”
  - User sees vast majority of other users using their real names and is compelled to do so
Many LGBTQ+ specific services use purple as their primary color
Trust between the mods and users are important to retain users

Research

Idea: Toss the virtual ball to the next speaker
Idea: Filtering feature - keeping out subjects or keywords that user don’t want to hear about
“Indeed, many community organizers feel their attempts to reach queer audiences on platforms like Facebook are hindered due to inherently discriminatory algorithms, heteronormative moderation standards and selective enforcement on imagery — content that would easily pass heteronormative moderation but is censored away in the context of their queer identities.” (source)
“There remains urgent need for LGBTQ youth programs that support positive youth development and wellbeing, particularly those that can reach youth who are unable to engage with in-person resources due to isolation or community climate.” (source)